DELIVERY & RETURNS
All of the prices displayed on the site are exclusive of delivery. If the delivery is to mainland England and Wales, the associated cost will be added to your basket at checkout.
Our delivery prices are non-cumulative, so you will only ever pay one delivery charge – that associated with your largest item. The charges are based on the size of the piece and are as follows:
1. Small item – £30 plus VAT
2. One man delivery – £50 plus VAT
3. Small two man delivery – £90 plus VAT
4. Large two man delivery – £125 plus VAT
5. Delivery that requires specialist handling – Contact Us
Each item on our site has been pre-assigned with its delivery price. If you would like to know the delivery category of a specific item please contact firstname.lastname@example.org.
For deliveries outside of mainline England and Wales, checkout will be completed exclusive of delivery. We will be in touch via e-mail within 48 hours of your transaction to organise shipping.
Following your online transaction, we will liaise with you to inform you of your delivery date, which will be within 10 working days for antique items. Rescheduling outside of this may incur a further charge.
All Created items are made to order and will be delivered following production (please see lead times on product pages).
It is your responsibility to ensure that you are in a position to accept delivery – and that your premises can accept the pieces you have purchased (all dimensions are provided on product pages).
We will always do our best to assist in moving your item to its desired location in your property.
We anticipate that you will be delighted with the pieces you purchase from Lorfords. However, where necessary we offer a full refund policy. Please inform us via e-mail or telephone within 48 hours of delivery if you wish to return an item.
Returned stock must be delivered to our warehouse within 14 days, in the same condition it left us. The cost to return will be equal to the original delivery cost and will be deducted from your refund. We do not refund the original delivery cost.
We are unable to offer refunds, unless faulty, for any made to order items in our Created range.